@inproceedings{UpstillCH02,
  author = {Trystan Upstill and Nick Craswell and David Hawking},
  title = {Buying bestsellers online: A case study in Search and Searchability},
  booktitle = {7th Australasian Document Computing Symposium},
  year = {2002},
  note = {\url{http://es.csiro.au/pubs/upstill_adcs02.pdf}},
  location = {Sydney, Australia}
}