@inproceedings{HawkingCTH99,
  author = {David Hawking and Nick Craswell and Paul Thistlewaite and Donna Harman},
  title = {Results and challenges in Web search evaluation},
  booktitle = {Proceedings of {WWW8}},
  volume = {31},
  pages = {1321-1330},
  publisher = {Elsevier},
  year = {1999},
  note = {\url{http://es.csiro.au/pubs/hawking_www99.pdf}},
  location = {Toronto, Canada}
}