@inproceedings{HawkingCCU02,
  author = {David Hawking and Nick Craswell and Francis Crimmins and Trystan Upstill},
  title = {Enterprise search: What works and what doesn't},
  booktitle = {Proceedings of the Infonortics Search Engines Meeting},
  year = {2002},
  location = {San Francisco, CA},
  month = {April},
  note = {\url{http://es.csiro.au/pubs/hawking_se02talk.pdf}}
}