@inproceedings{CraswellBH00,
  author = {Nick Craswell and Peter Bailey and David Hawking},
  title = {Server Selection on the World Wide Web},
  booktitle = {Proceedings of the ACM Digital Libraries Conference},
  location = {San Antonio, TX},
  month = {June},
  year = {2000},
  pages = {37-46},
  note = {\url{http://es.csiro.au/pubs/craswell_dl00.pdf}}
}